EVEVIOR │ FAQ

  • RETURN TO SENDER POLICY

    A package returned to us for an incorrect address, refused delivery, or repeated failed delivery attempts is not eligible for a refund.

    We will hold your order for 7 days and email you to arrange next steps. If we do not hear from you within 7 days, the order is forfeited and no refund will be issued.

    Shipping is complimentary to you, but each delivery costs us to send. If you would like your order reshipped, the following are payable before we send it again:

    – The original shipping cost of $15 CAD, which we covered on your first delivery
    – Return shipping costs
    – Any import fees charged on the returned shipment

    MANUFACTURING ISSUES OR WRONG ITEM

    If your item arrives with a manufacturing defect or you received the wrong item, please contact us within 3 days of delivery, we’ll make it right with a full refund or replacement.

    Dissatisfaction with the Product

    If a product is unopened, unused, and in re-sellable condition, it may be refunded within 30 days after the purchase. Customers must mail the product back. Evevior will not cover shipping fees.

  • Shipping is complimentary for ALL ORDERS within Canada.

    Delivered duty paid (DDP).

  • CANADA SHIPPING

    We currently ship within Canada’s 10 provinces. At this time, we do not offer shipping to Yukon, Northwest Territories, or Nunavut. All Canadian orders ship via standard ground service, typically arriving within 3-7 business days after processing depending on your location.

  • We currently ship to Canada (excluding territories & remote regions).

  • Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

  • We accept the following payment methods:

    Credit Cards: Visa, Mastercard, Diners Club, Discover and American Express.

    Debit Cards: Visa, Mastercard

    Shop Pay

    PayPal

    Apple Pay

    Google Pay

    Secure Checkout/SSL Encrypted

  • Yes! 

    Silk is typically considered hand-wash only; however Evevior silk is the highest grade (6A) at 22 momme, making it significantly thicker, stronger, and more durable.

    While we still recommend hand washing to best preserve the fabric’s natural softness and sheen, this quality of silk can also be safely machine washed when needed. If you choose to machine wash, use a delicate cycle with cold water and a gentle detergent.

    To maintain the fabric’s quality over time, always hang dry away from direct sunlight.

  • Silk is a natural fiber made by silkworms, known for its softness, breathability, and temperature-regulating properties. It is a premium material that feels smooth and luxurious against the skin. Our silk is organic; the silkworms are fed an exclusive diet of organic mulberry leaves, a pesticide-free farming process that avoids harming the environment. Because it is a pure protein fiber, organic silk is naturally biodegradable at the end of its life, safely decomposing and composting back into the earth.

    Satin refers to a weave typically made from synthetic materials like polyester (a plastic made from petroleum). While satin has a smooth, shiny surface, it does not offer the same natural benefits as silk and is made from plastic that can shed microplastics into the skin and our waterways. Furthermore, polyester manufacturing is incredibly harsh on the environment, relying heavily on non-renewable fossil fuels. Unlike organic silk, synthetic polyester is completely non-biodegradable and sits in landfills for hundreds of years without ever decomposing.

  • Anti-aging support: Silk creates less friction against the skin compared to rougher fabrics, helping reduce sleep creases that can contribute to fine lines over time.

    Prevents hair breakage: The smooth surface helps reduce pulling and friction, which can minimize breakage, split ends, and frizz. It also helps maintain curl patterns and hairstyles for longer.

    Helps skincare stay on your face: Unlike absorbent fabrics, silk doesn’t draw moisture away from the skin, helping your skincare products stay where they’re meant to be.

    Better for acne-prone skin: Because it is hypoallergenic and less irritating, silk can help reduce friction and buildup that may aggravate sensitive or acne-prone skin.

  • No. All duties and import fees are included in your order total at checkout (Delivered Duty Paid). What you pay at checkout is the final price. No additional charges, fees, or surprises on delivery.