Shipping Times and Costs

Delivered duty paid (DDP).

IN-STOCK ORDERS & CANCELLATIONS

You may cancel your order within 24 hours of purchase, provided it hasn’t been processed or prepared for shipping.

After that, we begin processing and can no longer make changes. No refunds or cancellations will be accepted past the 24-hour window.

ADDRESS CHANGES

If your shipping label hasn’t been generated yet, we can update your address.

Once your package is in transit, we’re unable to make any changes. Please contact the shipping carrier handling your package directly for assistance.

CANADA SHIPPING

We currently ship within Canada’s 10 provinces. At this time, we do not offer shipping to Yukon, Northwest Territories, or Nunavut. All Canadian orders ship via standard ground service, typically arriving within 3-7 business days after processing depending on your location.

USA SHIPPING

We currently ship everywhere in the USA, including all 50 states, and US territories. All USA orders typically arrive within 7-9 business days after processing depending on your location.

RETURN TO SENDER POLICY

If your package is returned to us due to an incorrect address, delivery refusal, or failed delivery attempts, we do not offer refunds.

We’ll hold your package for 7 days and reach out via email. If we don’t receive a response within that time, a store credit (minus original shipping costs) will be issued.

If you'd like the item reshipped, you’ll be responsible for the cost of re-shipping.

If a shipment is refused or undeliverable, the customer is responsible for:

• Original shipping cost

• Return shipping costs

• Any import fees incurred on the returned shipment

MANUFACTURING ISSUES OR WRONG ITEM

If your item arrives with a manufacturing defect or you received the wrong item, please contact us within 3 days of delivery, we’ll make it right with a full refund or replacement.

LOST, STOLEN, OR DAMAGED PACKAGES

We do not offer Route shipping protection. Standard shipments include limited complimentary shipping insurance up to $100 CAD / USD (depending on the destination and carrier) to cover packages that are lost or damaged while strictly in transit. Please note the following critical terms regarding your delivery:

Value Limitations: Orders valued above $100 are not fully covered by default. Evevior is not liable or financially responsible for replacing or refunding any amounts that exceed the default $100 insurance limit provided by the shipping label.

Delivered Status (Porch Piracy): Shipping insurance only covers items that are lost or damaged before delivery. Once a package is successfully scanned and marked as "Delivered" by the courier, our coverage ends. Evevior is not responsible for shipments stolen from porches, mailboxes, or residential doorsteps after delivery.

Filing a Claim: In the rare event that your package is damaged in transit or stops moving before delivery, please contact us immediately so we can file an official insurance claim on your behalf. No refunds or replacements will be processed until the shipping carrier completes their official investigation.

For all shipping-related inquiries, please email support@evevior.com